3D Ideas 946: Mirroring

Claire writes: “Most listening books talk about the value of mirroring – reflecting back what people told you. Too much of that can end up slowing down the conversation and it can look like you’re going to do something with what they are saying… whereas coaching...

877: All About Who?

Claire writes: “Thanks to Stuart Reid for sharing this short video from BBC Hardtalk.  It is an interview with Alan Rickman about acting and listening. You only speak because you wish to respond to something you’ve heard… What you have to say is completely...