3D Ideas 946: Mirroring

Claire writes: “Most listening books talk about the value of mirroring – reflecting back what people told you. Too much of that can end up slowing down the conversation and it can look like you’re going to do something with what they are saying… whereas coaching...

877: All About Who?

Claire writes: “Thanks to Stuart Reid for sharing this short video from BBC Hardtalk.  It is an interview with Alan Rickman about acting and listening. You only speak because you wish to respond to something you’ve heard… What you have to say is completely...

3D Ideas 800: 18 Seconds

Claire writes: “Research into the conversations doctors have with patients says that on average they listen to a patient for 18 seconds before the expert in them interrupts. Tom Peters, in an insightful 3 minute video, suggests that habit goes much wider than...

Useful Stuff – Shadow Consulting

We had a few organisational sponsors on a development call this morning.  Interesting connections about the value that noticing and listening to headlines and underbelly brings to Action Learning Sets. Here is an article from Leadership and Change...