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3D Ideas: 823 Managers Say That

Claire writes: ‘If we want to have a different kind of conversation sometimes we need to use different language. I think that’s because we learn how to respond without fully listening. For example many managers say ‘Do you want to explore that?’ when they actually mean tell me. ‘Is it useful to explore that?’ might… [Read More]

3D Ideas 822: Challenging not Scary

Claire writes: “Rapport is an important part of conversations – enough rapport – because too much rapport building, I think, can set a tone to a conversation where it’s more difficult to get the work done. Pre-conversations can help here. What I mean by that is that we chat first and then ask ‘are we… [Read More]

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