3D Juggling 570: Say it out loud

Jane writes: “We just had some feedback from a senior leader who attended a development day with us about behaving assertively.  They said that ‘the real play was invaluable, and doing it from my ‘antagonist’ and ‘observer’ perspectives gave us a host of...

3D Juggling 561: Through The Looking Glass

Claire writes:  “‘I didn’t mean it’.  How often have you heard that – at home or at work?  We judge ourselves on our intent. Yet we measure others by the impact which their communication has on us. And that’s where most communication problems arise – where the impact...