by Claire Pedrick | Feb 10, 2012 | 3D Coaching
Claire writes: “The other day I got some great customer service from someone and when we had finished on the phone, I asked to be put through to their manager. After a long period of canned music, the phone was answered with a silence in which I heard: What on EARTH... by Claire Pedrick | Nov 7, 2011 | 3D Coaching
Jane writes: I got a new mobile phone this week and bravely faced the challenge of syncing my email account. There was a lot of growling as I attempted to follow the instructions, and then I went to the O2 shop for help. After accurately assessing my abilities... by Claire Pedrick | Sep 25, 2011 | 3D Coaching
Jane writes: ‘You’ve identified all your stakeholders – all those people, volunteers and organisations that have an interest in your service, product, operations, impact, turnover/profit etc. How do you know what sort of attention to give each of them? Do you... by Claire Pedrick | Sep 23, 2011 | 3D Coaching
Claire writes: “One of the coaches I supervise was talking to me and remembered something they had been told in training. ‘If you don’t respect one of your clients, it’s time to help them find another coach.’ Respect (or disrespect) is a buzz word at the moment and a... by Claire Pedrick | Mar 25, 2011 | 3D Coaching
Nadia writes from Dubai: “I am learning to adapt to living and working in a different country. It is an interesting experience. Whilst it is very Western it is not the same as the UK. I find that my assumptions and expectations have to change. For example my...