3D Juggling 685: Adding Value

Claire writes: “This morning I had a conversation where I was almost silent while the person who was thinking travelled a great distance in their understanding of their situation. At the end of the call he said: “We don’t know how much value we add...

3D Juggling 683: Bothered?

Claire writes: ‘Since we heard John Whittington affirm that useful conversations at work can be very different from helpful conversations, I have been thinking. We give help and it might fulfil a need in the helper. What’s useful might be very different...