Claire writes: ‘Since we heard John Whittington affirm that useful conversations at work can be very different from helpful conversations, I have been thinking.

We give help and it might fulfil a need in the helper. What’s useful might be very different from what’s helpful.
Which is why one of the greatest gifts to a coaching style conversation is to be attentively not bothered. It’s their stuff – my role is to facilitate their thinking. If that’s useful.’

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