Claire writes: “Another great week observing people having conversations and noticing what works and what doesn’t. I’ve written before about how easy it is to translate what we see into a question or a piece of advice – and how the power of the real data – what was observed – is quickly lost in translation or received as opinion where it loses its impact.
If you notice something, the most powerful thing you can do is to say it. I often say ‘Can I make an observation?’ because it clearly distinguishes that it’s different from the content of what we are talking about. It’s coming from what is heard or seen or sensed. And asking permission means we can be very challenging. The skill then is to ensure it contains no judgement: ‘I’m noticing you say you want to do that – and I’m hearing no energy in your voice…’
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