Claire writes: “We use an exercise in our training where people can only ask a question with 10 words or less. Recently for fun, I divided the group into three – one group could use 10 words, one group 3 words and one group 1 word.

The 10 words group could see how fast the person thinking in the 1 word group were moving and changed their rules. Short questions work. They keep people in flow. Questions like:

• So?
• And?
• Go on… (particularly useful when the person has asked themselves a question – much better than reframing it!)
• Say it?
• And now?

In Making Questions Work, Dorothy Strachan talks about the phases of a good conversation from What? So what? to Now what?

Try it!”

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