Claire writes: “Active Listening is often used as a descriptor for coaching. I think I must be a slow learner as I am only just articulating that active means listening with all our senses. Which is why listening with our eyes is so important – and saves loads of time.
People’s gestures are almost always ahead of their speech. So someone who is saying they’re stuck may be moving their hands in a forward gesture. When you start listening with your eyes, you will also notice whether your colleague is thinking (looking away, slightly hesitant) or telling you things they know already (maintaining eye contact, speaking fluently). Learning to listen like this is quite difficult when you are learning the art of powerful questioning at the same time. But next time you’re in a meeting and it’s not your bit, watch and you’ll begin to hear differently.”
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