Nick writes: “I ran Transforming Conversations last week and, during a practise session, one of the participants drew coloured symbols on post-its as an aide memoire. They were familiar symbols – the kind you might see on a CD or DVD player: rewind, play, pause, fastforward, stop.

• Rewind: ‘Let’s remind ourselves of the outcome you’d like to work towards. What stands out to you now as most important in this?’
• Play: ‘Say more..? How would it be if you were to draw that? How are you feeling now as you talk about this?’
• Pause: ‘Let’s just pause for a moment. Where are we now? What do we need to do next?’
• Fastforward: ‘OK… moving forward… what will your next step be?’
• Stop: ‘Is there anything else we need to do today? Are we finished?’

They also drew a cup of hot tea as a useful reminder that, sometimes, it’s good to step back from the issue, have a break and return to it with fresh energy if needed. I loved the idea of using these visual symbols as simple prompts. What prompts have you found useful?”

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