Claire writes: “Who decides what needs to happen in a conversation? Often our style seamlessly moves between a variety of roles. Senge, in the Fifth Discipline, talks about a spectrum of encounters leaders can have
At the telling end, the leader is fully prepared, knows what they are going to say, and takes responsibility for the conversation. It’s quick but doesn’t lead to much engagement. At the co-creating end, the leader doesn’t have an answer, there are no preconceived ideas about what will happen and the responsibility is shared. It takes much longer – and when it works well, engagement is high. Every stage is useful – especially when we can work well in any of them.
Asking: ‘How are we going to do this today?’ shares responsibility and allows room for negotiation and flexibility – which is a useful way of developing people.’
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