Claire writes: How much tension do we experience when people need to make someone else wrong in order for them to be right? And how much time do we waste?
Next time you are in a meeting or in conversation with colleagues and there are strong opinions on both sides , try explicitly telling them they are both right and then share responsibility together to decide what to do next. You will stop wasting time and energy on making something wrong. And start focussing on a way forward.
You’re right that from your perspective our customer service is excellent and you are right that from your perspective it needs attention. So how can we understand those insights enough to help us find a way forward?
“Human beings are perhaps never more frightening than when they are convinced beyond doubt that they are right” Laurens Van der Post
If it would be useful to talk this through, call us to talk more. And if you have a 3D Juggling idea, we’d love to hear from you.
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