Claire writes: “Metaphors only go so far… so I am never sure what someone is going to say when I talk about conversations as a plane journey, and they respond ‘I used to be cabin crew…’.

That metaphor of a conversation as a plane journey – taking off, flying and landing – is still bringing new learning. Tatiana is a delegate on a course I am supporting in Russia. She used to be cabin crew and told me that when a plane is taking off and landing, the crew have to be silent. If they do talk it can only be about the take off and landing themselves.  That builds on our learning about waiting to dive in and start the work of a conversation only once we are clear what we are doing together today.”

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