Claire writes: “I’ve been listening to some great conversations this week – coaches coaching and thinkers thinking. Whatever your profession or craft, if you have conversations with people there is much to be learned from listening to recordings from time to time. Don’t focus on what you say or do – listen to them responding to what you say or do.
What I notice is that the facilitator of the conversation is always doing a great job… and then they use too many words. In conversations, challenge increases as we say less. Imagine walking with someone to the window and as we look out together, they see something that is significant and uncomfortable. Noticing that and remaining silent enables us to keep them company in the discomfort as they stand with it. Too many words means we pull them away from what they saw, the challenge decreases and the moment of insight can quickly be lost. Discomfort and discovery are important parts of learning.”
“The right word may be effective, but no word was ever as effective as a rightly timed pause.” Mark Twain
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