Claire writes: “Open questions encourage people to talk. Closed questions can be answered by yes or no. The books say that in coaching we should be asking open questions. I totally agree with that… except when closed questions are better!
If the person I am talking with has leapt ahead after an insight, a closed question is better: Do you know what you’re going to do next? Otherwise they will answer the open question and tell you what they already know! That may take them backwards. Do you need to say it out loud is a good supplementary when they say ‘yes’! It’s only useful to explore what next if they don’t know.”
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