Claire writes: “We have written before about the usefulness of David Clutterbuck’s 4 Is to close a conversation together.  And how it can be used to co-create some written output from a conversation when that’s useful. It’s great in appraisals. Especially for people who are averse to goals or objectives.

• What are the issues we have talked about?
• What are your insights?
• What ideas have emerged?
• What are your intentions?

Ruth and I were training the other day and when I came to unpack the kit in the office, she’s written me a post it: What if the 5th I was instead?

That’s a great start to a follow up conversation when people feel guilty they didn’t do what they intended:  What did you do instead?

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