Claire writes: “As professionals – in whatever field we work in – we learn that we need to know what we are doing. What I continue to learn is that I almost never know what we are doing in a conversation, and my role is to be brave and hold my nerve.
We spend several days a week training people to have transformational conversations (where you can see in someone’s eyes or their body that something significant has shifted). And what happens next? Firstly the facilitator of the conversation turns to us with a surprised ‘how did that happen?’ look… and then we often see a look of panic that says ‘Help! I have absolutely no idea what to do now’. That loss of control is scary. And transformation is significant. Of course we are completely lost – something fundamental has changed. Thank goodness for the question ‘Where are we now?'”
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