Claire writes: “In a recent team meeting, we were talking about cancellations and how it’s important for us to be fair to the person canceling and fair to 3D. Sometimes that means that we will charge if someone cancels at the last minute or doesn’t turn up.

The same day, a course I was booked on was canceled last minute because the trainer was ill. They offered me some choices – a refund or a rebooking. And they also offered me the gift of an unexpected 90 minutes in the middle of a busy week. I loved it!”

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