Linda recently completed Transforming Conversations and made it her own. She emailed us to say: “I just wanted to let you know how useful I’ve found the learning from the course… it does just what it says on the tin and has transformed the recent conversations I’ve been having.
The last few weeks I’ve spent visiting my mum in hospital. She has been terminally ill for some time and died at the end of April. Not an easy time, but I found myself remembering and making good use of all that I have discovered on the course
And in the hospice the ‘moving while talking’ thing was so useful with my family – getting out of the room helped us when we felt stuck and had no answers.
Yesterday I had a particularly awful meeting with a so-called personal banker at <a bank> to release some money from my mum’s account to pay for her funeral. The man I met with didn’t use my name, didn’t introduce himself, didn’t refer to my mum or her death at all during our time together. It was really bad – but while he was away photocopying the paperwork I had time to frame my question for him. At the end I stayed sitting in my seat and he turned back to his computer screen. He looked a bit surprised that I was still there and said ‘right – that’s it, we’re done now’ – ie you can go. No end to the conversation, no goodbye. So I told him that my Mum had worked for <the bank> for thirty-five years and asked him how he might rate his compassion towards me on a scale of one to ten – and if he had another meeting like this maybe he’d try to do a bit better? As I walked away he shouted ‘sorry’ to me.
It felt very good not to get angry so thank you for all the wisdom you have shared and for the change that it brings about – maybe in an unexpected way.”
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