Claire writes: ‘What a privilege to train people to increase the likelihood of their having transformational conversations! It’s not possible to ensure that every conversation you have engenders deep transformation. But we work with people to help them to lose the habits that prevent it from happening. Our definition of transformation is that someone understand something in a new way that makes a significant difference to what they do or think or feel. Hawkins and Smith call it ‘a shift in the room’. Others call it a lightbulb moment.
I saw transformation happen the other day in training and someone in the group quoted WB Yeats ‘All are changed. Changed utterly’. This always requires bravery – after all if someone has deep transformation, the conversation you thought you were having has moved not only to a new page – but possibly a new chapter!
And the first step? Listen with your eyes. You’ll see it in a flicker way before you hear it.”
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