Claire writes: “Some of the greatest questions I have heard are one or two words (which came directly from the thinker) asked with a question mark lilt. Sadly they are unusable in any other conversation. And yet they transform everything. Tone matters!
It’s also useful to remember that when someone has an insight, us changing our tone (or pace) a little can also help own that transformation. When we continue to match their tone, they might underplay the moment.”
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