Your privacy is critically important to us. At 3D Coaching, we have a few fundamental principles:
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services
- We store personal information for only as long as we have a reason to keep it
- We aim to make it as simple as possible for customers to control what information we hold about them
- We aim for full transparency on how we gather, use, and share your personal information
Who We Are and What This Policy Covers
We are 3D Coaching Ltd. We own and operate this website.
Information We Collect
We only collect information about you if we have a reason to do so – for example, to provide our Services, to communicate with you, or to make our Services better. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information.
If you buy something from us, you will provide personal and payment information that is required to process the transaction and your payment, such as your name and contact information. Payments are processed on the external secure websites of our selected payment processors. We do not process or store any personal payment details on 3dcoaching.com
If you sign up to our Newsletter then we will store the information that you provide to us using MailChimp, more information can be found in the MailChimp section below
Information Automatically Collected
Like most online service providers, our servers automatically log information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. This data is strictly necessary for the purposes of preventing fraud and ensuring network and information security.
Do We Share Information?
We do not sell our users’ private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy
Subsidiaries and Employees
Third Party Vendors
We may share order information about you with our third party payment processors who need this data to provide their payment processing services to you.
We may disclose information about you in response to a court order, or other governmental request.
Information Shared Publicly
We will never share your information publicly
How Long We Keep Information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it – and we are not legally required to continue to keep it. For example, we keep the web server logs that record information about a visitor to 3dcoaching.com, such as the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyse traffic and investigate issues if something goes wrong.
Order information and account details are retained as long as you have an active account with us, this is to allow us to refer back to previous order history and assist with accounting.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.
You have several choices available when it comes to information about you:
Opt-Out of Electronic Communications
You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you transactional messages, like those about your account and legal notices.
Set Your Browser to Reject Cookies
You can choose to set your browser to remove or reject browser cookies before using 3dcoaching.com, with the drawback that certain features such as placing orders and creating accounts may not function properly
Close Your Account
While we’d be very sad to see you go, if you no longer want to use our Services you can contact us on firstname.lastname@example.org to request account deactivation. Please keep in mind that we may continue to retain your information for a period of time after closing your account – for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
We use MailChimp to process subscriptions to our newsletter. We collect an email address as well as a first and last name. We operate a confirmation checkbox and double opt-in registration system that requests a subscribers specific consent to receive newsletters. This consent action is recorded and logged by MailChimp.
An option to manage communication preferences is included with all of our newsletters allowing subscribers to easily opt-out or unsubscribe at any time. You can also be removed from our mailing list by contacting us on email@example.com to request removal.
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data
- Request correction or deletion of your personal data
- Object to our use and processing of your personal data
- Request that we limit our use and processing of your personal data
- Request portability of your personal data.
You can contact us on firstname.lastname@example.org to request any of the above actions, you will receive a request confirmation email to ensure you are who you say you are. Once this email has been responded to then we will take action as soon as possible.
EU individuals also have the right to make a complaint to a government supervisory authority.
How to Reach Us
121 Devonshire Business Centre
Letchworth Garden City
- 04/09/2018 – v2 Released, refresh of policy with GDPR in mind