The big headline this month is: what happens when you trust too much? So we thought you would be interested in some work we have been doing around trust. Each of the bullets relates to an article which draws on some great research and thinking:
Being clever isn’t enough to develop trust and outstanding performance. Our top tip for building trust? Transparency. Show people what’s happening, disclose relationships, interests and conflicts so that everything is out in the open and no-one can question your agenda. This approach can save so much time – no hidden agenda, no second guessing. There will always be some things that you cannot disclose and common sense should help you to identify what should be kept private (e.g. private conversations, confidential matters and things that you don’t have a right to talk about). Good communication is the key. Not silence!
3D frequently work with individuals, teams and organisations to help them work out how to speak the truth. We see the weight fall from their shoulders when they get it, and when they realise that they have just released a whole load of time and energy to refocus on other things. We work with our clients within their systems, whether that is an organisation, family or social network. We prompt them to explore each of the quadrants in the emotional competency framework. Understanding their behaviour and its impact on others, and therefore their fitness to lead is the starting point for developing trust.
In Good Will Hunting (1997), psychology professor Sean Maguire is lecturing his class:
Trust is a very important thing [tosses apple to student who’s slouching in his seat] Jeremy- you want to tell us why this is?
Because trust… trust is… life
Mmm, well, that’s – very deep, thank you, Jeremy
Talk to us about how 3D can help you as you develop trust.
- Boyatzis, Richard (2008) Becoming a Resonant Leader, Harvard Business Review Press
- Covey, Stephen M R (2006) The Speed of Trust: The One Thing That Changes Everything, Simon & Schuster
- Francis, Arthur and Barnard, David (2004) Why are relationships the heart of emotional intelligence, Bradford University School of Management Alumni Lecture [reproduced by HayGroup]
- Goleman, Daniel (1995) Emotional Intelligence: Why it can matter more than IQ, Bantam Books
- Hawkins, Peter and Smith, Nick (2006) Coaching, Mentoring and Organizational Consultancy: Supervision and Development, Open University Press
- Steare, Roger (2009) ethicability: How to Decide What’s Right and Find the Courage to Do it, Ashford Colour Press Ltd