Category: coaching at work

3D Ideas 863: What’s it for?

Claire writes: “Our job is to have conversations where people want to move forward.  They come to these conversations for all kinds of reasons. Some don’t know why they have come.  When they do, it seems to be one of these. They come:

  • with a particular thing to explore – doing something differently, or being different
  • when they are stuck
  • as they are transitioning to a new job, or project
  • to think about endings or moving forward
  • or because they just need a place outside their context – family or organisation where, over time, they would like an external thinking partner or critical friend
  • for a reason they can’t articulate

What will be useful always starts with knowing what the conversation/s will be for. Only then can we take a stab at how long, how often or how many.  Because often one conversation can be enough. Which is why we do so much single session coaching.

This thinking emerged in conversation with Adrian Goodall PCC.  In coaching, we are about moving forward – although glancing back can be useful sometimes.  If the conversation that’s needed is to have a good look back, that requires a different conversation with a different kind of practitioner.”

Ⓒ 3D Coaching Ltd 2019

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3D Ideas 825: More than diagnosing

Sam, our health coach, writes: “As health professionals our desire to ‘fix it’ can sometimes get in the way of our patients living a more meaningful life. Here’s an example – In her 20’s she noticed her eye sight getting worse. She was prescribed eye drops to stop the disease progressing but it wouldn’t reverse the damage already done. Her eye drops affected her throat and left her unable to sing. Singing was her first love. She decided to stop using her drops as being unable to sing was much worse for her than not being able to see. She now makes her living from her voice.

Looking at things from a different perspective, the patient’s perspective, will deliver a multitude of additional options that will have a significant impact on their health. An impact that may be different to what the doctor ordered!

That ‘fix it’ mentality plays out in all the organisations in which we find ourselves and is why a coaching approach can be so useful. It’s also why we teach leaders to notice and not diagnose or prescribe.”

Sam is hosting a free webinar for health workers who are Band 7 and above who are interested in finding out more about the work we are doing around health conversations. Join Sam and Claire in our Zoom Room on 17th January 16.30-17.00 (UK). Feel free to share this invitation with anyone you know.

© 2018 3D Coaching Ltd
May be distributed freely. Please retain contact details: www.3dcoaching.com and send a copy/ link to info@3dcoaching.com Register here to receive our blog posts every Monday by email

 

3D Ideas 797: Anywhere

Sam writes: “This morning I walked through the hospital with a senior nurse, a walk that takes around 5 minutes. He shared with me work he was involved with to support the well documented NHS winter pressures. He told me about a system that nobody really understood and an intervention that nobody agreed on. As we walked I continued to ask questions whilst he considered his thoughts.

At one point he said to me, ‘you don’t turn off the coaching do you?’. We continued our walk and he began to consider something new as we parted ways.

Coaching doesn’t always happen in a booked room at a prearranged time. Using a coaching approach as we go about our day to day business is just as useful to the people who need to do the thinking.”

© 2018 3D Coaching Ltd
May be distributed freely. Please retain contact details: www.3dcoaching.com and send a copy/ link to info@3dcoaching.com Register here to receive our blog posts every Monday by email

3D Ideas 741: Triage

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Claire writes: “If you’re a leader or manager you’ll probably encounter colleagues who would clearly benefit from some conversations with someone… and you recognise that being diagnostic about what and how won’t be helpful. Neither will funding a course of sessions with someone of that’s not going to be the most useful thing to do.

Although coaching conversations can happen over time, we regularly have just one conversation with people.  Sometimes that is because we are simply using the conversation as triage.  It’s useful. It works and it is cost effective!

There are so many conversational interventions available – a friend, a coach, a mentor, a counsellor, a therapist and more.  One single confidential conversation can help someone identify for themselves what they need to work on and support them to think about the best way for that to happen. You may need someone external to do that, and you may equally have someone internally who can be equipped to do it.”

 

© 2016 3D Coaching Ltd
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3D Ideas 726: The Difference

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Claire writes: “We take many roles in 1-1s which are similar and different. When we sit in the same chair, we are more likely to have the same conversation.  So whether you are a GP, hospital consultant, vicar, or manager – if you are going to have a different kind of conversation, it’s worth thinking about sitting in a different seat.  The man who told me ‘I’m not the expert – but they want me to be’ has decided to swap seats mid conversation if he needs to say ‘I’m not the expert – if you think this is the expert chair, come and sit in it’.

Ahmar is a trained counsellor and a coach.  In a masterclass recently, he noticed that in coaching he was listening with his eyes more than his ears.  Watching him work, we observed that where counsellors might be still and sit back while they are listening, great coaches often lean in and are more provocative and pacy – even when they are using the same words

All roles are valuable.  Whether the conversation is sensitive or pragmatic, being clear together what is the most useful way to talk now makes all the difference.”

© 2016 3D Coaching Ltd
May be distributed freely.  Please retain contact details: www.3dcoaching.com and send a copy/ link to info@3dcoaching.com  Register here to receive our blog posts every Monday by email

3D Juggling 704: Purposeful Conversations

tacks-949144_1280Nick writes: “When did you last have a great conversation at work? I’ve noticed that frustration and fatigue often arise from conversations and meetings that lack focus, that feel pointless, that lack purpose. It’s one of the main reasons why there is so much cynicism about meetings in organisations.

Now while different types of conversation are appropriate for different relationships and situations, questions that tease out purpose can be very powerful. They surface assumptions and create opportunity to discuss and agree on what would be worthwhile.

Here are some purpose-focused questions: Why are we here? What are we here to do? What would make this time useful? What is the goal we’re trying to achieve? What would a great outcome look and feel like? What do we want to be different by the end of this conversation?

We can use purpose-focused questions at the start of a meeting or mid-way through if we start to notice drift or confusion. ‘Let’s just remind ourselves what we’re here to do…where we’re trying to get to.’ Focusing and re-focusing can energise our conversations and ensure great results. (And it’s a coaching approach: people feel heard, something is known at the end that was known at the beginning that will make a (positive) difference to what is done or known or felt.)”

© 2015 3D Coaching Ltd
May be distributed freely. Please retain contact details: www.3dcoaching.com and send a copy/ link to info@3dcoaching.com Register here to receive our blog posts every Monday by email

 

Coaching Standing Up

Coaching doesn’t have to be a conversation sitting down for an hour with the door shut.  Standing up side by side means we don’t do what we normally do – and that can make a difference.  Listen to what Jane experienced:

3D Juggling 695: Transition

Clare writes: “Coaching is all about change. Doing things differently. Being different. Talking on new things. Breaking old habits. And for every change to be successful, there needs to be a transition. The psychological shift if you like. The mind-set, attitudes, values – all of these need to alter before the change can be sustainable.

Each transition has an ending, a neutral zone and a beginning, according to William Bridges. Managed (or coached) well, each phase helps us to let go of old mind-sets, beliefs, assumptions and discover new ones that will propel us forward.

How do you build this into your coaching or conversations?”

Clare will be running a webinar on Using Coaching in Transition on 30th November at 6pm. Join us to find out more. Early Bird Price £20 and 1.5 Hours CPD.

© 2015 3D Coaching Ltd
May be distributed freely. Please retain contact details: www.3dcoaching.com and send a copy/ link to info@3dcoaching.com Register here to receive our blog posts every Monday by email

 

3D Juggling 682: Using coaching at work

Claire writes: ‘The best and simplest learning from coaching has a contribution to make to conversations at work – sharing responsibility develops confidence in staff; creative silence gives space for thinking and helps people come up with their own solutions; contracting helps start conversations well and enables them to be more productive; noticing what you see (without judging) allows for significantly more challenge than diagnosing. We are collecting short 1-2 minute videos with people’s best examples of using coaching at work – to share through the website. So if you have an example and a smart phone we’d love to hear from you.

At last year’s Coaching at Work conference, the University of Sydney’s Tony Grant observed how coaching has developed at work:

  • Generation one was performance management conversations without the litigation!
  • Generation two brought overly mechanical approaches which tried to fit a professional coaching model into the workplace
  • Generation three is less about tools and techniques and more about internalising coaching principles to enable staff to develop and flourish in the workplace – which benefits the organisation as well

It’s all about the quality of our conversations. Talk to us if you would like to develop more effective conversations in your workplace.

© 2015 3D Coaching Ltd
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