Claire writes: “Acronyms help remember things. A group in Leicester challenged themselves to work out how to make a good ending to a conversation. They came up with CALF:

• Check/ challenge the contract
• Accountability – when/ what needs to happen to get this done?
• What have you Learned so far?
• Have we Finished?

That final question is interesting. Notice where the responsibility sits when you say ‘Have we finished?’ rather than ‘I think we have finished’. It’s useful.

David Clutterbuck’s Four Is are also a useful end to a conversation – especially if notes need to be made together:

• What are the issues we have discussed?
• What insights have you had?
• What ideas have we come up with?
• What are your intentions?

After all, a great end is as important as a great beginning.”
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