Claire writes: “There’s a great story in Alex Grimley’s Vital Conversations about a businesswoman who picked up some cookies as a treat at an airport. She sat down at a table to eat them, have a cup of tea and read a magazine. The airport was busy and so she shared the table with a Japanese businessman. As she read, he helped himself to a cookie. She got increasingly frustrated especially when he then took the last cookie, broke it in half and gave her one piece and ate the other. As he left the table, she went to chase him in fury. And noticed her packet of cookies, unopened, in her bag.
It’s all about perception. And we jump to conclusions like that all the time. The only reliable data is what we might see through a video – not what we interpret. Yet we often, like the businesswoman, give feedback based on what we interpret. Next time you feel your hackles rising, it might be worth asking – what did I notice? And say what you see without without adding the voiceover commentary!
If you want to understand more, have a look at the Ladder of Inference
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